Premium
Service
Even after the purchase of a delivery robot or cleaning robot, we are here to provide you with advice and assistance. Our service packages make your operation easier and provide additional security.
Let our customers convince you.
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Downtime?
Not with EF Robotics!
Retail demands are increasing — from seamless processes to an unforgettable shopping experience. Our robots help you work more efficiently while increasing customer satisfaction.
Exchange Guarantee
Should a problem arise that cannot be solved remotely, we will replace your defective robot within 24 to 72 hours.
Warranty extension
Optionally, the warranty can be extended if there is an active subscription.
servicing
Once a year, we service your robot and replace defective components free of charge, for example. Everything included, including the battery and tires.
How much do service contracts cost?
Adaptable to your needs
With us, you can easily decide for yourself how you want to pay.
On site service
From process optimization to modifications and expansions of your robots — we provide individual support for the entire automation process in your company.
Equipment, services, comprehensive spare parts service — we take care of the perfect processes directly on site.
We would be happy to advise you.
Our team has experience using robots in many areas. Make an appointment and we will be happy to advise you.
exchange service
With our premium service package, we offer you an emergency exchange service. For you, this means that we will replace your device directly on site within this time if the product is defective or the problem cannot be resolved via a remote connection.
faqs
Everything you need to know about our service packages —
The most frequently asked questions and answers at a glance.
Depending on the level (silver, gold, platinum), offers comprehensive services such as annual maintenance, exchange service, extended warranty and a 24/7 technical hotline. These services ensure continuous availability and optimal performance of your robots.
Should a problem arise that cannot be resolved remotely, EF Robotics will replace the defective robot for the gold and platinum package within 24 to 36 hours. This minimizes downtime and ensures continuous operation.
The 24/7 technical hotline enables you to receive assistance with technical questions or problems at any time. This ensures smooth operation of your robots around the clock.
As part of the premium service package, on-site maintenance is carried out once a year, during which, for example, defective components are replaced free of charge. This ensures that your robots are always in optimal condition.
EF Robotics offers four levels of service: Silver, Gold, and Platinum. These differ in services such as hotline availability, number of on-site maintenance, warranty period and additional services such as replacement devices and insurance. The higher the package, the more comprehensive the services included.
Yes, the warranty can be extended as an option if there is an active subscription. This provides additional protection and security for your investment.
Higher service packages such as gold and platinum include spare parts as well as working hours and travel expenses in case of service cases. With the basic packages, these services can be booked as an option.
If a problem cannot be resolved over the phone or remotely, EF Robotics offers a quick exchange service. Depending on the service level, the defective robot is replaced on site within 24 to 36 hours.